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Website FAQs

Hey! It looks like your new here. This is our frequently asked questions page. If you have time have a quick look! If not don't worry, you can find this info later under the "Expert Info" tab above.

The basics!

  • How do I make a quote?

    1. Log into your distributor account
    2. Navigate to your desired product
    3. Add said product to your shopping cart
    4. Click "Request quote" and fill in the quote name and description fields

  • How do I see stock level?

    1. Log into your distributor account
    2. Navigate to your desired product
    3. Click on the specific product size you would like
    4. The stock level can be seen next to the quantity box in green

  • How do I change my address?

    1. Log into your distributor account
    2. Click the "My Account" button in the top right
    3. In the Address Book section click "Manage Addresses"
    4. Then click "Add New Addresses" in the bottom right
    5. Fill in your details and click "Save"

    This address will now be available as an option in the shopping cart as a new delivery address. If you would like to change your billing address please get in contact. 

  • Where can I find the catalogs?

    1. Hover over "Expert Info" in the menu bar
    2. Click on "Catalogues"

  • Where can I find product spec sheets?

    1. Log into your account
    2. Navigate to your desired product
    3. The download links for the spec sheets can be found to the right of the product descripiton

  • Where can I find the stock file?

    1. Log into your account
    2. Hover over the "Distributor Zone" in the main menu
    3. Click on "Product Feeds" 
    4. Scroll to the bottom to the "Stock for all brands" section
    5. Click on the red "Stock" download button 

  • Where can I find my order history?

    1. Log into your account
    2. Click on "Account" in the top right of the screen
    3. Click on "My Orders" in the left menu
    4. To view more information about an order such as pricing, shipping method and tracking numbers click "View"